General Terms and Conditions

With the exception of the cancellation conditions, the General Terms and Conditions for the Austrian Hotel Industry apply.

Cancellation conditions

up to 45 days before the planned arrival: 40 %
from day 44 - 35: 60 %
from day 34 - 8: 80 %
from 7th day and in case of no-show or earlier departure: 90 %

Deposit
For binding bookings we ask for a deposit in the amount of 30 % of the accommodation costs.
This is due after receipt of the reservation confirmation.

Covid-19 Situation
Should a journey be delayed due to border closure, In the event of a travel ban, quarantine of the establishment or location, lockdown in Austria or official closure of our establishment, a free cancellation or rebooking is possible up to the day of arrival.

We will issue a voucher for the deposit already paid or refund the amount. We recommend taking out travel insurance - Europäische Reiseversicherung has included Covid-19 in its insurance cover and offers extensive Covid-19 cover in addition to classic travel cancellation insurance (illness, repatriation etc.).

You can find information on travel insurance here.

Holiday preparation - Your wishes for the fairy

So that you can enjoy your holiday from the very first minute, we have put together the most important points for you: All you have to do is fill in the form and send it to us at least 7 days before your arrival ...